Online Workshop: Quality Representative according to ISO 9001


The highlights of this course:

  • All necessary knowledge about the ISO organization and how they establish the different ISO Standards
  • All about the ISO 9001:2015 Structure & the ISO 9000 Family
  • All that you need to know about how to develop the system documentation
  • All about the various important ISO Standards of the different industries
  • All the mandatory Documents, Procedures, and Records
  • A complete sample of a Handbook ISO 9001 as a template Practical knowledge for Quality Internal Auditors want to implement the QMS
  • Practical knowledge for Business Owners and Managers on how to develop their system
  • Practical knowledge for people would like to start a new career as ISO 9001 Consultants

Fees include:

  • Registration
  • 2 Workshop sessions
  • Documentation (Standard texts, plus samples etc.)
  • e-book ISO 9001:2015
  • Special WhatsApp group to be connected with the group members and the Coach
  • Final Interview, Initial Certification Audit (3rd session)
  • Certificate


First session :

  • Chapter 1: General Introduction ISO Organization / Quality
  • Management Systems Chapter 2: The Requirements of ISO 9001:2015 / Process Approach / Quality Objectives
  • Chapter 3: Methodology of Evaluation Process / Types of Auditing / Auditing Questions
  • Chapter 4: Audit Checklist / GAP Analysis / Applying the QMS / Tasks & Responsibilities

Second session :

  • Chapter 5: Mandatory Documents / Mandatory Procedures / Mandatory Records
  • Chapter 6: Auditing Checklist & The eight chapters of the Standard: Scope etc.
  • Chapter 7: Applying the Standard Requirements in the reality
  • Chapter 8: Certification / Accreditation / The Certification Procedures

Third session :

Session 3 (1 hours): To be arranged individually

This will be arranged individually. It is the Certification Audit Interview.In this interview the Lead Auditor asks the candidates about:

  • The ISO 9001:2015 Requirements
  • The Structure of the ISO 9001 Handbook
  • The mandatory Documents / Procedures / Records
  • The other important ISO Standards

Documentation and records

The documentation and records provided to the trainees:

  • Booklet: Get the world-wide recognized IQC / TUV AUSTRIA DIPLOMA
  • ISO 9001:2015 Certification Scheme – Complete sample Handbook the trainee can use later
  • Sample IQC/TUV Diploma ISO 9001:2015 Certificate
  • The original texts of the ISO 9001:2015 Standard
  • The complete Zoom voice record of the training session


  • University degree
  • 5 years work experience

Target Groups

  • Business Owners
  • Project Managers
  • Development Managers
  • Internal Quality Auditors
  • Consultants

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Chapter I:

After a general introduction about the ISO organization and the different stages of the development of the standard setting methods and its production for use, I dealt with the description and explanation of quality management aspects, the quality management system, general standards, and then the different stages until the company or institution obtains the specific accreditation, passing through an opinion poll conducted by the ISO organization in this regard, ending with the many benefits that accrue to the company or institution as a result of obtaining the international ISO certification.

Chapter II:

Here, I set out to introduce the basic principles on which the quality management system is based in accordance with ISO 9001: 2015, starting with focusing on customers and customer satisfaction, then the role and importance of wise leadership, and engaging people in processes and decisions, followed by a practical approach and focus on processes, the principle of continuous improvement, and evidence-based decision-making. And proofs away from wishes and feelings, ending with managing relationships and linking everything mentioned in a professional and purposeful manner that feeds into the goals set for quality.

Chapter III:

Here the practical side begins with an explanation of the methodology of the evaluation process, taking into account the quality objectives, explaining the types of auditing, both internal and external, proposing a practical model for the list of review and auditing questions, then proposing the concept of the organization’s context and leadership requirements, and finally, introducing the most important international standards and acquiring the required knowledge in this regard. Concerning with an emphasis on the applied steps when adhering to an international standard that requires a certification audit to grant the certificate, and here we have reached the point of familiarity with the various forms of documents and mandatory procedures, and then conducting the control of quality documents.



Chapter IV:

We confirm here with a full explanation on the official list of the first references in the official certification audit, accurate identification of the content and requirements of the international standard, and how to properly plan for the application of these requirements in practice and in an effective manner to come out with the benefits expected from the Quality Management System after applying the requirements of the standard, defining the functions, tasks and responsibilities, and how to take care with the documents and their development to reach the experimental stage of the launch of the Quality Management System, localized with the data and principles of quality, to the stage of actual launch of the integrated and final Quality Management System then monitoring the implementation process, observing and measuring the outputs, and emphasizing the process of continuous improvement and development.

Chapter V:

Here we deal in detail with the practical part after the launch of the Quality Management System and here I have enumerated three fields for you that usually take institutions a lot of effort and time to establish them, so they are presented to you ready on a silver plate, to avoid hardships:
– Mandatory Documents
– Mandatory Procedures
– Mandatory Records

Chapter VI:

Here I present in detail the eight chapters of requirements from the standpoint of the standard, and for the practical link between the chapters of requirements and the evaluation process for granting the international ISO certificate, I had to present the list of official audit questions from the point of view of the certification body through its Lead Auditor who carry out the audit process on behalf of the Certification Body, including the eight chapters of the ISO requirements, namely:

– Scope and purpose
– The context of the organization – Leadership
– Planning
– Support
– Processes
– Performance evaluation
– Improvement

Chapter VII:

And it is time here to explain the requirements of the standard itself, to understand the significance of translating these requirements into audit questions, as we mentioned in the previous section. The logical start was by explaining the terms used to define the correct meaning and avoiding any possible confusion, then addressing the topics of scope and purpose, then standard references, then the context of the organization, and then we are exposed to the practical sections which are leadership, planning, support, then performance evaluation and continuous improvement processes.

With this, I have covered all the topics of the course and its content required to measure the understanding through the official examination to obtain “TÜV AUSTRIA” – Quality Management Representative according to ISO 900:2015.

My best wishes for the trainees with useful training, success in the examination and obtaining the prestigious “TÜV AUSTRIA” international certificate.

Dr. Mohamed-Ali Ibrahim ISO 9001:2015 Lead Auditor